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Booking
Bookings can be made by e-mail, telephone or directly on the ItaliaVillas website. When we have received your booking, we will send you an invoice/order confirmation by e-mail. This e-mail contains all the information you need about your booked holiday accommodation as well as our payment terms.
Payment
On most of our villas/apartments, we require a 30% payment on booking and the remaining 70% eight weeks before arrival at your holiday destination.
Secure payment: We accept bank transfers or credit cards. Credit cards use secure payment.
Please note that bank transfers are not covered by our complaints procedure.
Voucher/rental contract
When we have received your final payment, we will send you a voucher which must be presented on arrival at your holiday destination.
Final cleaning
At some destinations, final cleaning is included in the price. At others, this must be paid for on-site. This will be stated in your order confirmation.
Please note that the kitchen is not included in the final cleaning. The kitchen must be clean and tidy before departure or an additional fee will be charged for cleaning the kitchen.
Cancellation rules
Please note that different cancellation rules may apply to some of the villas. If other rules than those listed below apply, this will be stated under the villa in question.
On cancellation up to 60 days before arrival, a charge of 20% of the total amount will be applied
On cancellation of 59-45 days before arrival, a charge of 30% of the total amount will be applied
On cancellation of 44-30 days before arrival, a charge of 60% of the total amount will be applied
On cancellation of 29-8 days before arrival, a charge of 90% of the total amount will be applied
On cancellation of 7-0 days before arrival, a charge of 100% of the total amount will be applied
Claims
Any claims or complaints must be made to the owner/representative at the destination or to ItaliaVillas on arrival or within 24 hours of arrival. The owner/representative or ItaliaVillas must be notified of inadequate cleaning on arrival.
Only the number of persons stated on the website (adults + children) are permitted to stay at the holiday accommodation.
The renter is responsible for taking due care of the accommodation during the holiday rental period. The house rules at the accommodation must be complied with.
On arrival to the accommodation, a deposit to cover any damage caused by the renter will be charged. If no damage occurs during the holiday rental period, the deposit will be refunded on departure. If damage should occur during the holiday period, this will be assessed and deducted from the deposit.
The owner/contact must be notified of significant defects to the accommodation within 24 hours of the defect arising. If the defect cannot be remedied within a reasonable period of time, ItaliaVillas must be contacted.
Re air conditioning: Please note that restrictions may apply to the times and duration (hours a day) that air conditioning systems can be used and are operational. ItaliaVillas cannot be held liable for air conditioning systems being out of operation.
Right of cancellation
No right of cancellation applies (cf. Danish Consumer Contracts Act). The cancellation rules for each villa/apartment apply.
